{ bidder: 'pubmatic', params: { publisherId: '158679', adSlot: 'cdo_btmslot' }}]}, If the operator counts as a UK/EU airline, then you can claim. Try to include the following, if you can: Passenger details including names, your home address, email address and phone number. We've heard of success when trying this. { bidder: 'openx', params: { unit: '539971068', delDomain: 'idm-d.openx.net' }}, Writing to the ECC or other regulator? Follow our how to claim information below. { bidder: 'openx', params: { unit: '539971079', delDomain: 'idm-d.openx.net' }}, { bidder: 'triplelift', params: { inventoryCode: 'Cambridge_MidArticle' }}, The Court of Justice of the European Union upheld consumers' rights to care and assistance in 2013 after Ryanair challenged it (see the Ryanair ordered to pay costs MSE News story). bids: [{ bidder: 'rubicon', params: { accountId: '17282', siteId: '162036', zoneId: '1666926', position: 'btf' }}, { bidder: 'criteo', params: { networkId: 7100, publisherSubId: 'cdo_btmslot' }}, (i) You're only entitled to compensation if you meet the eligibility criteria outlined in the guide. { bidder: 'sovrn', params: { tagid: '448834' }}, { bidder: 'ix', params: { siteId: '555365', size: [120, 600] }}, I've heard there's been a court case on this? We've heard plenty of reports of airlines giving flight vouchers instead of cash. Can I get both a refund and compensation? googletag.pubads().setTargeting("cdo_c", ["science_geographic_locales", "business_financial_industrial_technology", "people_society_religion", "arts_entertainment_media", "shopping_consumer_resources", "beauty_health_fitness", "jobs_education_resumes", "law_government_military"]); If you can't find these immediately, check your email inbox for e-tickets. CHAPTER I “Well, Prince, so Genoa and Lucca are now just family estates of the Buonapartes. "How are you feeling?" What scenarios are NOT the airline's fault, meaning no compensation? Whether you'll get compensation will depend on the cause of the delay: Aviva and LV's Premier Policy will give you £25 for each 12-hour period you're delayed, up to a maximum of £250. Sarah is a great example of this. 'max': 36, Received a payment of £2,100. Just click on 'Turn Off' - easy peasy. googletag.pubads().setTargeting('cdo_alc_pr', pl_p.split(",")); { bidder: 'pubmatic', params: { publisherId: '158679', adSlot: 'cdo_topslot' }}]}, { bidder: 'pubmatic', params: { publisherId: '158679', adSlot: 'cdo_mpuslot1' }}]}, { bidder: 'onemobile', params: { dcn: '8a969411017171829a5c82bb4deb000b', pos: 'cdo_topslot_728x90' }}, There are a number of circumstances where you may not meet the conditions of EU regulation 261/2004 as outlined in the points above, but it may still be worth trying to claim for some compensation. We were delayed five hours and there were seven of us so it worked out €600 per person. { bidder: 'appnexus', params: { placementId: '11654195' }}, { bidder: 'appnexus', params: { placementId: '11654153' }}, 'min': 31, { bidder: 'ix', params: { siteId: '195459', size: [300, 250] }}, In Scotland, it's five years. The tile work gives the shop a very Moroccan feel. {code: 'ad_contentslot_1', pubstack: { adUnitName: 'cdo_mpuslot', adUnitPath: '/23202586/cdo_mpuslot' }, mediaTypes: { banner: { sizes: [[300, 250], [336, 280], [1, 1]] } }, name: "identityLink", O n 13 March last year, Ignacia Fulcher went into quarantine. The Association of British Insurers says: Most travel insurance policies will give you some cover if your flight's delayed, but this can be quite limited. Since then, passengers who've been delayed have been fighting to get that compensation and MoneySavingExpert has helped lead the charge. {code: 'ad_btmslot_a', pubstack: { adUnitName: 'cdo_btmslot', adUnitPath: '/23202586/cdo_btmslot' }, mediaTypes: { banner: { sizes: [[300, 250]] } }, { bidder: 'ix', params: { siteId: '195451', size: [300, 50] }}, ga('send', 'pageview'); Add feel to one of your lists below, or create a new one. Your flight is cancelled by the airline within 14 days of your journey. Unfortunately, if your case is rejected by both the airline and the regulator/ECC, then there's nothing more you can do. The only guidance we have is that an 'extraordinary circumstance' relates to anything outside the airline's hands. { bidder: 'sovrn', params: { tagid: '448837' }}, { bidder: 'sovrn', params: { tagid: '446383' }}, You can submit your complaint here. In what circumstances could you claim compensation? First it'll likely ask for volunteers. However we make a possible exception to this if things get tricky and court is the only option left – then it can be worth paying, especially if the thought of court action scares you. }; { bidder: 'ix', params: { siteId: '195458', size: [336, 280] }}, { bidder: 'onemobile', params: { dcn: '8a969411017171829a5c82bb4deb000b', pos: 'cdo_leftslot_160x600' }}, In 2014 the UK Court of Appeal ruled in the Dawson v Thomson case that you can claim for flights going back at least six years in England and Wales. Made a claim? { bidder: 'openx', params: { unit: '539971069', delDomain: 'idm-d.openx.net' }}, {code: 'ad_topslot_b', pubstack: { adUnitName: 'cdo_topslot', adUnitPath: '/23202586/cdo_topslot' }, mediaTypes: { banner: { sizes: [[728, 90]] } }, { bidder: 'sovrn', params: { tagid: '448837' }}, { bidder: 'openx', params: { unit: '539971071', delDomain: 'idm-d.openx.net' }}, { bidder: 'onemobile', params: { dcn: '8a969411017171829a5c82bb4deb000b', pos: 'cdo_mpuslot_flex' }}, Escalating your complaint is normally free, but watch out – one of the adjudicators, CEDR, charges a £25 fee if your appeal's unsuccessful. { bidder: 'ix', params: { siteId: '194852', size: [300, 250] }}, { bidder: 'sovrn', params: { tagid: '446383' }}, If I were rejigging the rules to make it fairer for both travellers and the industry (to keep flight prices down), I'd suggest the compensation paid should be whichever is cheaper – your flight price or the fixed compensation amount set out in law. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you were on another flight anywhere else in the world, you may still be able to get your money back and compensation, but you're at the mercy of other sets of rules. Flight delay compensation rules haven't changed - EU law's written into UK law. If bumped, you're entitled to compensation. { bidder: 'triplelift', params: { inventoryCode: 'Cambridge_MidArticle' }}, { bidder: 'onemobile', params: { dcn: '8a9690ab01717182962182bb50ce0007', pos: 'cdo_topslot_mobile_flex' }}, Crucially, this is a straight rule. If your flight was booked as part of a package holiday, the tour operator has to either get you an alternative flight, an alternative holiday or refund the whole holiday cost. Aristotle (/ ær ɪ ˈ s t ɒ t əl /; Greek: Ἀριστοτέλης Aristotélēs, pronounced [aristotélɛːs]; 384–322 BC) was a Greek philosopher and polymath during the Classical period in Ancient Greece.Taught by Plato, he was the founder of the Lyceum, the Peripatetic school of philosophy, and the Aristotelian tradition. { bidder: 'onemobile', params: { dcn: '8a969411017171829a5c82bb4deb000b', pos: 'cdo_leftslot_160x600' }}, pbjsCfg = { Here's the latest on four key areas: Technical faults were a major bone of contention for both passengers and airlines. It clarified that passengers were entitled to compensation for long delays (as long as they met the set criteria) following a challenge by some airlines. }, If the delay was deemed to be within the airline's control you could be owed compensation. googletag.pubads().setTargeting("cdo_t", "time"); It always was tosh, but Thomson (now rebranded as Tui) had been trying to overturn various court rulings confirming that you can go back at least six years. { bidder: 'triplelift', params: { inventoryCode: 'Cambridge_MidArticle' }}, Yet for Miami to Manchester, you are entitled to compensation flying Virgin or KLM, but not on Air India. While the case outlined above isn't binding as it was heard at a county court, it's still worth making a claim and citing it as an example. expires: 365 { bidder: 'criteo', params: { networkId: 7100, publisherSubId: 'cdo_btmslot' }}, Want to opt in again? If you complained to the airline and lost and then complained to the relevant regulator, ADR or the European Consumer Centre and lost again – or the airline's put your case on hold – you can go to court. If so, keep all receipts so you can claim. { bidder: 'sovrn', params: { tagid: '448842' }}, If you were delayed as a result of a missed connection, here's what the CAA's action means for you: If you haven't already claimed, do so. When the delay hits five hours, you qualify for a refund of the ticket cost, no matter whose fault the problem was, if you decide not to travel. { bidder: 'onemobile', params: { dcn: '8a9690ab01717182962182bb50ce0007', pos: 'cdo_mpuslot3_mobile_flex' }}, This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Therefore each individual must make their own ethical choice of whether to take up the cudgels and go for the compensation. All flights under 1,500km, eg, London to Paris (iv), All flights between 1,500km and 3,500km, eg, Manchester to Malaga (iv), Flights between a UK/EU and non-UK/EU airport, 3,500km+, eg, London to New York. Spotted out of date info/broken links? iasLog("exclusion label : wprod"); Although planned strikes by airline staff are classed as within the airline's control (and therefore any resulting flight delays are covered by UK/EU rules), it hasn't always been clear whether 'wildcat' strikes – which aren't officially organised by a trade union – were covered too. So if you book a London to Las Vegas flight via New York, where both legs are on the same ticket, what counts is when you get to Las Vegas. 'increment': 0.01, Let us know how you find them, and if you've come across others which provide reliable free historical flight data, in the Flight Delays forum thread. These differences included not feeling rushed, and the nurse practitioner listening, giving full explanations and being easy to talk to. If you're unsure, we'd suggest you submit a complaint anyway. Does the delay have to be the airline's fault to claim via my travel insurance? { bidder: 'triplelift', params: { inventoryCode: 'Cambridge_MidArticle' }}, { bidder: 'triplelift', params: { inventoryCode: 'Cambridge_MidArticle' }}, Some airlines tried to block people from claiming for flights that were over two years old, and for unforeseeable technical faults, although courts ruled against this in 2014 and 2015 – see court cases info. More information in the how to claim section. { bidder: 'triplelift', params: { inventoryCode: 'Cambridge_MidArticle' }}, {code: 'ad_contentslot_2', pubstack: { adUnitName: 'cdo_mpuslot', adUnitPath: '/23202586/cdo_mpuslot' }, mediaTypes: { banner: { sizes: [[300, 250], [320, 100], [320, 50], [300, 50], [1, 1]] } }, It should take no longer than 10 weeks to resolve the case, but the average is about six weeks. { bidder: 'criteo', params: { networkId: 7100, publisherSubId: 'cdo_btmslot' }}, Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. This covers…, Anyone with an EU claim, who if rejected by their airline would go on to complain to a (non-UK) EU regulator, may be better off using our free template letters. Thank you so much for the direction to use the Resolver website. { bidder: 'ix', params: { siteId: '195452', size: [300, 250] }}, googletag.pubads().setTargeting("sfr", "cdo_dict_english"); Some may pay you a lump sum based on the length of delay, while others will simply refund costs you've incurred such as hotels or alternative transport. If your delayed flight was more than six years ago, it's difficult. 'cap': true bids: [{ bidder: 'rubicon', params: { accountId: '17282', siteId: '162036', zoneId: '776140', position: 'atf' }}, {code: 'ad_contentslot_4', pubstack: { adUnitName: 'cdo_mpuslot', adUnitPath: '/23202586/cdo_mpuslot' }, mediaTypes: { banner: { sizes: [[300, 250], [336, 280], [1, 1]] } }, googletag.pubads().collapseEmptyDivs(false); The airlines are: Air Blue, Blue Air, Emirates, Jet2, Pakistan International Airlines, SAS, Saudia, Swiss, TAP. { bidder: 'sovrn', params: { tagid: '446381' }}, Even if you go for a refund of your original ticket, rather than be re-routed, meaning you don't travel, you can claim compensation based on the timings of the alternative flight offered. { bidder: 'pubmatic', params: { publisherId: '158679', adSlot: 'cdo_mpuslot3' }}]}, You can submit your complaint here – there's no fee if your claim's unsuccessful. { bidder: 'pubmatic', params: { publisherId: '158679', adSlot: 'cdo_rightslot2' }}]}, { bidder: 'criteo', params: { networkId: 7100, publisherSubId: 'cdo_mpuslot' }}, bids: [{ bidder: 'rubicon', params: { accountId: '17282', siteId: '162036', zoneId: '776156', position: 'atf' }}, If you fit the criteria above you can make a claim using our free online reclaim tool, which uses technology from complaints site Resolver. The adjudicator's decision is only binding on the airline, not on you, so if you're unhappy with the outcome you could consider taking your case to the small claims court. The Montreal Convention, an international agreement about flights, is more typically used to make claims for missing baggage. { bidder: 'openx', params: { unit: '539971069', delDomain: 'idm-d.openx.net' }}, You're entitled to a 'means of communication'. {code: 'ad_contentslot_1', pubstack: { adUnitName: 'cdo_mpuslot', adUnitPath: '/23202586/cdo_mpuslot' }, mediaTypes: { banner: { sizes: [[300, 250], [336, 280], [1, 1]] } }, { bidder: 'criteo', params: { networkId: 7100, publisherSubId: 'cdo_mpuslot' }}, { bidder: 'criteo', params: { networkId: 7100, publisherSubId: 'cdo_mpuslot' }}, If you were delayed as the result of a 'wildcat' strike, here's what you need to do now: If your delayed flight was within the past six years, you claimed and were turned down by the airline... claim again. }], {code: 'ad_contentslot_3', pubstack: { adUnitName: 'cdo_mpuslot', adUnitPath: '/23202586/cdo_mpuslot' }, mediaTypes: { banner: { sizes: [[300, 250], [336, 280], [1, 1]] } }, See our Brexit need-to-knows guide for the latest info on Brexit's impact on travel and more. 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With food, drinks, communications and accommodation so you can use our free letters... Regulator the CAA says most airlines base their terms and conditions on those recommended by the Conduct. 'Ve seen many reports of airlines giving flight vouchers instead of cash five hours or more you! Firm after ruling it was 'misleading ' standard claim form which you can claim must prove there extraordinary.